If your transaction remains pending past the standard timeframe, do not initiate a second payment. This is the single most common mistake users make, and it creates a much bigger headache to resolve.
Check your bank or wallet first to secure the 12-digit UTR (Unique Transaction Reference) number, and confirm the money actually left your account. Then, review the deposit details in your profile dashboard under the "Transaction History" or "Deposit History" tab. A pending status usually means the payment provider has not yet communicated the success signal to the platform.
Most pending transactions resolve automatically within 30 minutes. If the status has not changed after one hour, proceed to contact support with your evidence ready.